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The Benefit of Multichannel Call Recording

Advancements in digital call recording technology have come a long way. Before the digital call recorder, voice recording was analog and done through magnetic tape from handheld cassettes to cabinet sized recorders holding massive spools.

Before, it was a one to one ratio. One spool of magnetic tape meant one channel. If you wanted more channels in your audio setup, you needed more spools. The advent of the digital call recorder has created an alternative call recording solution. Now the number of channels range from dozens, to into the hundreds through products like the NP72 and NP192

This gives companies an advantage when it comes to their digital call recording. The fewer channels there are, the less streams of information you can have coming in. So for instance, if you were operating a dispatch center, and you only had two channels available, the maximum volume you could handle at any given time is two calls.

Of course, this sounds obvious, but it’s important to note because depending on the volume of calls you need to handle at any given time, you need to select hardware that is able to cope with that volume. Otherwise you will lose information, and what’s worse, potential clients.

Another convenient call recording solution is that of storage. Digital devices have made it possible to record from hundreds of channels while storing them for later recall whenever desired. Combining the ability for the vast quantity of channels with the storage capacity to hold that information leaves communications based industries with a convenient way to track and record their calls without limiting their customer volume.

You can get more information about Communication Recording, Digital Voice Logging Recorder by visiting Voip Call Recording

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