With the nature of today's business landscape, provision of satisfactory customer experience is an inevitable requirement for any business success. One key tool that can be utilized by enterprises for service satisfaction is predictive dialer software. The best predictive dialer systems can be described as any computerized dialing system with several outbound lines used to automatically connect with call center agents.

This particular application is designed in such a way that it uses sophisticated algorithms that follow the unique calling patterns of a specific call center. The system comes with capabilities to predict the availability of call center agents-it then dials the appropriate telephone numbers, and maximizes the time spent by live call agents.

How Predictive Dialer Software Works
This software is unlike other auto dialers that automatically place the phone call for idle agents. Predictive dialer automatic software embraces various algorithms to predict the availability of a call center agent and a prospective client. This software ensures that agents are almost ready to communicate with a client at the exact time the customer is also ready to answer a telephone call.
This software calculates the average phone call duration and the average number of rings made before the client answers the call, the percentage of dialed calls that have been answered and the call abandonment rate.

Benefits of Call Center Predictive Dialer Software

Increased productivity. Predictive dialer applications allow the call center to significantly increase workforce productivity because the software eliminates the time that call center agents spend manually dialing numbers and waiting for telephone calls to be answered. Predictive dialer software ensures that agents spend their time efficiently. The system can predict when an agent is likely to finish his/her current telephone conversation, and automatically dials another phone line while the agent is still in conversation. As soon as the agent is available, the predictive dialer software passes the phone call to the agent after the client picks up the phone.

Time. With predictive dialer software, management time is saved courtesy of the lead management feature. This option cleans the dialing list against any state and federal forbidden list, at the same time organizing vital information like callbacks, leads and sales. Predictive dialer software also allows for better control of the call center agents, because the applications allow the call center management to listen to agents at any time, without the agent’s knowledge. It is also possible to view the number of calls agents have completed in real time and the total break time of each agent has taken in a particular shift.

You can get more information about Predictive Dialer Software and Outbound predictive dialer by visiting Vocalcom.