OnXMedia offers one-stop call management software for all of your communication needs. It enables you to manage incoming calls, outgoing calls, video calls, emails, chats and SMS.

The software incorporates the following features:

Automatic Call Distribution (ACD) – The automatic call distribution element of OnXMedia allows you to manage all incoming and outgoing calls. This feature reduces call response time by replacing the ringtone with a personalized greeting, then distributes calls among agents based on their skill levels. ACD has several different options that enable effective management of calls, such as voice mail, automatic call back, interactive voice response (IVR) and re-routing. ACD also has an embedded computer telephony integration (CTI) link that displays information about clients, which is pertinent for proper coordination of each call.

Intelligent Skills-Based Routing – A call centre handles various types of calls; therefore, different skill levels are required to handle different situations. Due to the amount of expenditure and time involved, it’s not practical or cost effective for a call center to train all of their employees to handle every type of scenario. The intelligent skill-based routing feature of OnXMedia can solve this problem by routing calls to agents according to the skill levels required.

Email Management – This software is very useful for email management as it allows you to treat your emails with the same ease as you handle phone calls. Emails can be routed to different departments through this software, and can even be segregated based on different keywords and their level of priority. It’s also possible to generate different reports, which can be used by supervisors to monitor the efficiency of email handling.

Full Media Blending -- You can use this software to interact with your clients through any media. This software is equally effective whether you converse with your clients via the web, emails, phone calls or chat.

Auto & Predictive Dialer – The auto and predictive dialer feature offers effective management of all types of outbound call campaigns; something that’s an important element for any call center that specializes in telesales or telemarketing services.

Video Call & Web Management – People are always finding new ways to utilize the web for day-to-day personal and professional communication; Video calling is one such tool that has been increasing in usage. OnXMedia enables you to utilize video calls to boost your business, and even allows you to communicate with your clients through your website.

You can get more information about OnXMedia by visiting Call Management Software