VoIP is an extensively used Internet application, which stands for Voice over Internet Protocol. Using this application you can easily contact anyone within as well as outside an organization. Lately, it has been gaining popularity because the cost per call is very low in comparison to normal phone service. In the beginning, people had doubts regarding its functionality, but with time it has proved that it is easy to use and reliable. Today, most companies prefer this technology. It combines data network and voice network into a common network. The service will be interpreted only when Internet connection fails, but this is something that rarely happens nowadays.

The prominent features of this technology are call recording, conference calling and call waiting facility. Call holding facility allows you to hold around 7 lines simultaneously. Using call conference feature you can talk with clients, associates, remote workforce, even family and friends.

Call Recording is an important feature of VoIP. PSTN systems were used to record calls before the use of Voice over Internet Protocol application. External instruments were attached to phone lines for recording purpose. The recording was not of good quality and at times the recording used to get interrupted due to technical snags. VoIP has removed all these difficulties. Moreover, no external devices are needed; recording is done through software alone. The recorded data are in digital format so can be easily stored. You can keep recording as long as you want or choose options for automatically deleting it after a set time. Generally people think that audio files takes a lot of space, but the recording software with advanced compression technique allows to stores thousands of files in 1.5 TB drive for years. Further you can easily transfer the audio files to some other medium like portable hard-disk, compact disc etc.

Call centers regularly use call recording facility to record calls. You must have heard at times that your calls could be recorded. The calls are recorded to check the quality of conversation, and are further used for training purpose. This helps call center to train their agents and serve customers in a better way. Apart from this another major reason to record call can be governmental regulations. Security agencies have become very particular with regard to recording every kind of electronic communication, and Voice over Internet Protocol is no exception.

VoIP service is getting good response. If you have PBX system, then you just need to install software and get started. Combine this reliable backup system and apply necessary security protocols.

You can get more information about Voice over Internet Protocol by visiting Digital Voice Logging Recorder