Integrating business communication system with -VoIP has lots of benefits. They are cheaper in comparison to simple office telephones and can automatically forward or regulate calls in peak working hours. In the beginning, it was considered that VoIP systems were not suitable for consumer relations. Thanks to high-tech competition between companies, VoIP has become the first choice for all kinds of communication now. This system is extensively used in organizations like Call centers, Software Development companies and Telemarketing companies to reach out to customers.

A landline phone is only meant for making calls. On the other hand, VoIP is like a mini computer with dedicated hardware. It has an operating system and can be easily programmed according to business requirements. Features like call recording, voicemails, extension dialing, call forwarding, call waiting, and conference facility make this technology extremely popular for businesses.

To better understand the benefits of this technology, you need to know how a VoIP connection is different from traditional phone service. A telephone system works when the land phones at your home or office is connected to telephone server through sets of copper wires. Instead of connecting through traditional copper wires, you can connect to VoIP companies’ switch using fast Internet connection. As the providers are always online using Internet connection at a specific IP address, you can easily connect even when you are on a move. You just need a device that is compatible with an Internet connection.

High speed Internet can help you make thousands of calls without any interruption. You can place calls using regular handset, smart-phone, computer, laptops and even a tablet. It can be also programmed to work as a dynamic auto call attendant. You can set auto replies according to clientele. Using software it can gives replies to voice calls using artificial intelligence. Different numbers for fax and calls can be a problem at times, unified fax and voice messaging option will help you set the same number for fax and voice calls.

Voice over Internet Protocol helps you control and monitor all communication in organization. Another prominent feature is Outlook Integration with call recording. This feature will forward all voice calls to MS-Outlook and call recording will make sure that you don’t miss any important messages. Another vital feature of Voice over Internet Protocol is call queue and ACD. It will forward calls automatically to agents. You can set parameters for transfer of calls such as skill based, round robin and real-time etc.

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