Homeshoring is a virtual office solution that is widely used in call centers around the world. Through homeshoring, call center work is assigned to home-based workers via the Internet; a good Internet connection and telephone access all that is required for the transfer of data back and forth. Home-based call center technology has surfaced as a substitute to offshoring. By using this technology, home-based workers get connected to centralized servers located at the central company. These servers are loaded with all necessary application needed to carry out the job, and saves home-based agents from buying and installing these applications at their end.

Let us go through the benefit of homeshoring.

Flexibility:

Some people want to work from home instead of office because of various reasons like motherhood, old age, studies and many more. Working from home gives them flexibility. This revolutionary technology gives such people an opportunity to work from home.

Loyalty:

The agents working from home have flexible work schedule. This allows them to effectively manage home and work. Home-based agents usually look for long term association, so their chances of switching from one job to another are less. It is extremely beneficial to the organization as they don’t have to spend huge amount on hiring and training of employees.

Training:

Call centers are finding homeshoring technology useful in the training and management of home-based agents. The trainers check in on home-based employees to see how they are working and provide them regular feedback. This technology enables company officials to administer home-based agents in the same way they administer agents working in their office.

Reduction in cost:

Agents working from home use their own PC, Internet, telephone and space. It saves cost on the part of employer as they don’t need to pay Internet bills, electricity bills, cost of infrastructure and maintenance. Moreover, the employer doesn’t need to provide the same benefits that they have to give to regular employees.

Wide career opportunities:

People with disabilities may fine job hunting a difficult task. Homeshoring technology provides employment opportunities to people with disabilities, retired personal, housewives, students and the recently unemployed. People can continue with work even if move from one place to another.

Eco-friendly:

As home based agents don’t need to commute to the workplace on a daily basis. It reduces the pollution caused by vehicles and reduces fuel consumption. Thus, home sourcing has the added benefit of being eco-friendly and contributes towards saving the environment.

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