Do call centers now have their heads in the clouds? If they want to stay on top of their game, they certainly do.

In a cloud computing environment, the bottom line is shared resources accessed through the internet. All applicable software and information is obtainable by any computer or device on demand. Cloud based call centers offer centralized availability and distribution of resources and is easily intenerated with other web-based services already in use.

More than one call center can use the same applications and are charged by usage only.

The face of the call center has also changed. The room crowded with small cubicles with operators talking earnestly into headsets may become a relic of the past. Today’s cloud based call centers are virtually limitless.

If a company wants to expand their business activities this can be easily done without investment in hardware or other equipment. With no premised based place of work to limit their growth, the scalability potential is limitless.

The old saying “time is money” applies nowhere more than it does in a call center. It is vitally important that any IVR system make reaching the correct person a simple and rapid process. In choosing a cloud based service company you must make sure that they can provide you with all the essential services to run your business effectively. You should be looking for new and innovative solutions for your call center.

Recently TelStar Hosted Services announced that they were the winner of a prominent industry award:

“TelStar Hosted Services, Inc., “Your Call Center in the Cloud!™” , is the latest hosted call center solution, TelStar Hosted powered by Vocalcom, is recognized as one of the ‘best, brightest and most innovative’ contact center solutions of the year by winning the 2011 Customer Interaction Solutions’ 14th Annual Product of the Year Award”.

That is a good indication that you are looking at the best call center solutions available.

TelStar and Vocalcom have partnered to provide services that will open up the future for your call center business. Buzzwords such as “next generation” and “cutting edge technology” are not just empty phrases in this context.

For years Vocalcom has been a giant globally in call center services and applications. Their business is spread over 41 countries. Supported on the backbone of one of the most respected call center solution providers, makes it easy for TelStar to claim the title “Your Call Center in the Cloud”.

Yου саn ɡеt more information аbουt Call Recording Software аnԁ, Contact center software bу visiting Predictive Dialers