The internet is becoming increasingly more important in our lives with each passing day, not only to find information, but also to shop. Online stores have become the most preferred choice of customers when it comes to fulfilling their shopping needs; and most companies feature their products and services on their websites.

Live Chat is a very useful product that can boost the business and sales of any organisation in an effective manner. Whenever anyone wants to buy something, they can search for their desired products using different search engines; search engines then provide lists of companies that offer the products consumers look up. People can then visit the websites displayed and review the products by the information displayed each companies.

In some instances, it may happen that someone likes a product, but that they need more clarification before they make the final decision to buy the item. If their requested information is provided to him at the very moment they click on the link, they are more likely to purchase their desired product. Hence, it is essential that companies devise a means through which their potential clients can reach them easily. Live Chat is a great tool to provide for such situations.

Chat is an application that can be integrated into your website. The application allows your online visitors or potential clients to reach you directly through your site. Whenever someone visits your website and wants to connect to you, they simply need to select the live chat option. The way it works is that the moment this option is clicked on, a call is placed to your agents.

The most amazing quality of this application is that it does not even require a telephone. Instead, it uses the Voice over Internet Protocol (voIP) to make the calls. When someone calls you, the agents who get the call also receive the IP address of the person, as well as web address of the webpage the person is visiting. This helps the agents to handle such calls very easily.

In cases where a visitor does not have speakers and microphone, and therefore are unable to leave their necessary contact details, a call back can be placed to the client by an agent at the requested number. Otherwise, if a visitor tries to reach you after business hours, he or she can also leave their contact details, and a call can be placed to them at the time requested. Live Chat also allows you to make video calls by integrating 3G technology. With all of these uses, this application is certain to accelerate the growth of any business.

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