Every organization utilizes numerous applications such as audio and video calling, SMS, email, and chat to fulfill its communication needs. It can be quite chaotic to manage all of these applications through the separate software. OnXMedia is a perfect solution to this problem. This multi-channel PBX software can easily manage the various applications used for communication.

OnXMedia is equipped with an auto and predictive dialer feature which is very useful for managing call campaigns. Its automatic call distribution (ACD) tool facilitates call management and reduces the response time by playing a personalized greeting instead of a ring tone. This feature helps in queue management and reduces the number of abandoned calls. It also has an inbuilt CTI link that displays a script containing important details about the clients that are required to process the calls efficiently. It also manages inbound calls with the help of various features like automatic call back, interactive voice response, voice mail, and call re-routing.

OnXMedia has an intelligent feature called skill based routing. This feature allows you to distribute calls among your agents according their skill sets and skill set requirements of the calls. Every call received or made from a call center is not same and each one needs to be handled in different ways. It is not possible for an organization to train all its agents on all skill sets as it can be a very expensive exercise. Most of the call centers have different teams that are grouped according to different skill sets. Automatic call distribution allows you to specify the skill level requirements of a call. It also classifies agents according to their skill sets and automatically distributes calls by matching the skill set requirement with the skill level of the agents.

OnXmedia also enables you to manage your emails with the same ease as your calls. Nowadays, emails are the most prominent form of communication. Organizations may receive hundreds or thousands of emails each day, whether from clients, suppliers, business partners or stakeholders. Proper management of emails is essential for the successful operation of a business. This software allows you to segregate emails based on various keywords and their priority level. These emails are then routed to agents for handling. The software also generates various reports to monitor email management.

OnXMedia allows you to communicate with your clients through the preferred media of their choice such as calls, emails and chat, giving you the freedom to use the web and video calls for interacting with your clients.

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