The buzz term is “work force optimization” and it describes how cloud computing can make managing your business less stressful and expensive. Call centers converting their processes to hosted services are foremost in the groups of businesses benefiting from this innovative technology.

Chris Bucholtz (as quoted in Workforce Optimization Solutions, TMCnet) defined the term cloud computing as such:

“It’s a global, virtualized on-demand computing infrastructure and the software designed to take advantage of it. In many ways it’s like a computing utility; you pay on a monthly basis and for what you use”.

And he lists a number of ways that this technology can benefit your business:

1. Reduced upfront costs
2. Universal access for Employees
3. Continuity under disaster situations
4. Software is continuously updated
5. Greater access to options
6. Faster implementation
7. Scalability
8. Environmentally friendly option

For call centers these factors are particularly advantageous. TelStar Hosted services, a recent winner of the 2011 Customer Interaction Solutions Product of the Year Award, have adopted the motto “Your Call Center in the Cloud!” Powered by Vocalcom, TelStar, a leader worldwide for design, fabrication, and commissioning of call center technical solutions, is able to integrate your customer’s preferred systems through “unified management of multimedia applications: inbound and outbound calls, emails, chat, video chat, fax, and outbound SMS”.

TelStars acknowledges that the innovative services that they are offering owe a great deal to Vocalcom’s advanced technology. George Seroukas, EVP of Vocalcom North America and Asia Pacific, is proud of his company’s involvement and contribution in TelStar’s successful product launch and industry acknowledgement.

“We are pleased that the CIS Product of the Year Award recognizes that the Vocalcom technology hosted by TelStar Hosted Services, Inc. offers innovative and advanced functionality rarely offered by hosted call center software providers…”.

Vocalcom has over 5000 operational call centers globally, and maintains a staff of 650,000 agents spread over 3,500 companies in 41 countries. Well established in Europe, Vocalcom has now made serious inroads into the North American market. There is no surprise that this company would be the driving force behind TelStar’s recognition of excellence, as Vocalcom themselves have been the recipients of many prestigious industry awards.

TelStar along with Vocalcom are dedicated to providing a “Communication-as-a-Service (“CaaS”) via the cloud that is affordable, scalable, flexible, stable and reliable, TelStar Hosted helps top companies to meet their goals to acquire, service and retain customers, saves clients’ money, and allows clients to focus on their core business”.

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